The Framework Agreement Policy ESM enables all public institutions in Flanders to improve their digital services.
The ESM platform combines powerful IT Service Management (ITSM) capabilities with extensions suitable for different services within local governments. This allows boards to increase their digital reach and improve citizens' experiences. Boards can connect with each other to share your experiences, expertise and solutions. By using the collective knowledge base, challenges are addressed more efficiently and effectively.
The EMS platform will work closely with existing tools and programmes to provide more and broader capabilities. It will provide valuable insights through reporting so that services can be optimised.
Netconnect offers the following within its plot:
- IT Service Management
- Enterprise Service Management
- (IT) Asset Management
- Facility Management (Technical Service)
- Reservation Management (Leisure Service)
- Support & executive services
- etc.
You can join without any purchase obligation by requesting all info via polis@oost-vlaanderen.be or take a look via this link: https://oost-vlaanderen.be/bestuur-en-regio/wat-doet-het-provinciebestuur/e-government/gedeelde-platformen/enterprise-service-management.html.
Within this framework agreement, we work closely with our partner Semper Fi, experts in process automation.
more information →