Automated follow-up, satisfied customers
Collaborate across teams
Never miss a ticket, collaborate in a pre-defined way and integrate with Microsoft Teams and the Semper Fi Productivity Platform, among others.
Measurable performance
Clearly measurable, clear and transparent, based on ITIL-certified best practices. Gain insights into user experience, based on real-time feedback.
Share insights
Improve service through access to personalised dashboards. Gain insights into service desk efficiency, including analysis and reporting capabilities.
All information in one place
Stakeholders
Practitioners are able to identify all stakeholders. This includes the user and their information, any observers, fellow practitioners, and external entities. These information sources ensure an efficient and effective approachk.
Relationships
Creating relationships between tickets improves follow-up and helps identify and prevent recurring issues.
CMDB
Practitioners can instantly see which hardware and software is linked to a reporter. The CMDB provides a visual representation of the entire infrastructure.
Knowledge Base
Both practitioners and users have access to a shared knowledge base. Related articles are automatically shown when entering or resolving tickets.
AI
The system learns from actions and patterns from the past and can anticipate similar situations. Knowledge base articles are automatically distilled from tickets, and communication becomes more efficient.
A workflow builder that is really usable
Intuitive design and configuration options for non-technical profiles.
Gradual process
Add process elements such as forms, approvals and task lists to a connected workflow.
Design
Design workflows in no time without writing a single line of code.
Incorporations
Connect with the required applications, API's and platforms using our web service.
A collaboration between Netconnect and SemperFi
Structuring Processes
Prepare for tomorrow's business operations. Streamline your business processes by using our ecosystem of convenient modules, which integrate seamlessly with each other.